Friday, October 13, 2006

Round 3 with Dell

If you will recall, we received an email from Mark Thompson in "Customer Support", in response to a support submission on Dell Financial Service's site :

Dear Ms. Kosloskey,

Thank you for contacting Dell Financial Services (DFS) regarding your account.

Unfortunately, DFS is no longer servicing this account and we are unable to provide you with any information regarding the status of it. For information regarding this account, please contact Asset Protection Service at (877) 574-5128. They will be able to assist you.

If you have additional questions regarding your Dell Preferred Account, please contact one of our Customer Service Representatives at (800) 283-2210 or respond by return e-mail. We will be happy to assist you.


Mark Thompson
Customer Support
Dell Financial Services L.P.


So time to make a call to the brand new number, the important sounding "Asset Protection Service". Finally, about to get to the bottom of this mess and close our account!

...dialing (877) 574-5128...


Fax machine...
Very amusing...
Called twice to make sure...

A funny guy, this Mark Thompson. But I must say, in all honesty, I felt better served by the electronic emminations. Although only mildly less intelligible than many of the Dell representatives I'd spoken to, there was a complexity and depth in the chirping tones and whistles not to be found on Dell Customer Care...

Anyway, I thought in the short term I'd make due with what I have, and decided to utilize the provided fax number. I've printed this entire blog up to date and faxed it to the provided Dell Fax Number.

Fingers crossed!

stay tuned...


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